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Isys Technologies
Eglin AFB, FL | Full Time
$53k-66k (estimate)
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Isys Technologies
Eglin AFB, FL | Full Time
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Isys Technologies
Eglin AFB, FL | Full Time
$91k-109k (estimate)
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Isys Technologies
Eglin AFB, FL | Full Time
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Isys Technologies
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Isys Technologies
Eglin AFB, FL | Full Time
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Reliance Test & Technology
Eglin AFB, FL | Full Time
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Isys Technologies
Eglin AFB, FL | Full Time
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Help Desk Analyst
Isys Technologies Eglin AFB, FL
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$53k-66k (estimate)
Full Time 1 Month Ago
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Isys Technologies is Hiring a Help Desk Analyst Near Eglin AFB, FL

Minimum Clearance Required:
Top Secret SCI
Responsibilities:

I2X Technologies is a reputable technology services company to the Federal Government. Whether the focus is on space exploration, national security, cyber security, or cutting-edge engineering applications, I2X is ready to offer you the chance to make a real-world impact in your field and for your country. We provide long-term growth and development. Headquartered in Colorado, I2X is engaged in programs across the country and in more than 20 states. Our programs support multiple Federal agencies, the Department of Defense and often focused on the space initiatives of our government customers.

Serve in a Tier I support role executing the duties below both on site and via telephone helpdesk support.

Software installation and support of commercial software and related upgrades

Update solutions database with applicable resolutions

Problem solving, hardware/software installation and configuration based on computing standards, and client support for all network and desktop

Monitors and enforces all IT policies and procedures

Installs and configures computers, monitors, network infrastructure and peripherals such as printers, scanners, and related hardware

Maintains, upgrades and repairs PCs/laptops and Window desktop applications for all systems

Qualifications:

Considered a Journey Level position, 3-5 years of general IT support in Desktop, Laptop, and Software Support

Current TS/SCI clearance required

Current Security Certification required

Essential Requirements:

US Citizenship is required.

I2X Technologies is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected Veteran status, or disability status.

In compliance with Colorados Equal Pay for Equal Work Act, the annual base salary range for this position is listed . Please note that the salary information is a general guideline only. I2X Technologies considers factors such as (but not limited to) scope and responsibilities of the position, candidates work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation.

While performing the duties of this job, the employee will regularly sit, walk, stand and climb stairs and steps. May require walking long distance from parking to work station. Occasionally, movement that requires twisting at the neck and/or trunk more than the average person, squatting/ stooping/kneeling, reaching above the head, and forward motion will be required. The employee will continuously be required to repeat the same hand, arm, or finger motion many times. Manual and finger dexterity are essential to this position. Specific vision abilities required by this job include close, distance, depth perception and telling differences among colors. The employee must be able to communicate through speech with clients and public. Hearing requirements include conversation in both quiet and noisy environments. Lifting may require floor to waist, waist to shoulder, or shoulder to overhead movement of up to 20 pounds. This position demands tolerance for various levels of mental stress.

I2X Technologies is an Engineering and Information Technology Company focused on providing Services to the Federal and State Government. I2X offers a competitive compensation program and comprehensive benefits package to our employees.

Job Summary

JOB TYPE

Full Time

SALARY

$58k-72k (estimate)

POST DATE

05/01/2024

EXPIRATION DATE

05/14/2024

WEBSITE

isystechnologies.com

HEADQUARTERS

COLORADO SPRINGS, CO

SIZE

100 - 200

FOUNDED

1990

CEO

WES ADDINGTON

REVENUE

$10M - $50M

INDUSTRY

IT Outsourcing & Consulting

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About Isys Technologies

ISYS Technologies, Inc. (ISYS), an Engineering and Information Technology Services company provides quality Services and Solutions for the Federal Government and Public Sector. In 2009, ISYS was selected as one of the outstanding small business companies in the US Small Business Administration's Region VIII. ISYS received the Administrator's Award of Excellence Certificate which acknowledges ISYS' nomination as the Small Business Subcontractor of the Year and bears witness to the firm's contribution in providing a viable, outstanding supply base to meet the Nation's procurement needs.

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The following is the career advancement route for Help Desk Analyst positions, which can be used as a reference in future career path planning. As a Help Desk Analyst, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Analyst. You can explore the career advancement for a Help Desk Analyst below and select your interested title to get hiring information.

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If you are interested in becoming a Help Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Help Desk Analyst for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Help Desk Analyst job description and responsibilities

Help desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific help desk software like Zen desk, HEAT, Fresh Service or Track IT.

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Gathering and triaging cases that require attending to.

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A help desk analyst spends the majority of the day performing remote support.

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Help desk analysts troubleshoot difficulties with computers and their connections.

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Submitting purchase requests and monitoring your expenditure.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Help Desk Analyst jobs

Use quotation marks for exact phrases.

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Use common words and punctuation.

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Set a time limit then change tactics.

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Name the different kinds of software testing.

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Find ways to get job experience.

05/06/2022: Memphis, TN

Step 3: View the best colleges and universities for Help Desk Analyst.

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